The Great Indoors Sleepovers

Privacy Policy

1. Introduction

1.1 We are The Great Indoors Sleepovers. In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’

1.2 We are committed to safeguarding the privacy of our website visitors and we take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it then you should contact Fiona Campbell, who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice. You can contact them using the details set out below.

1.5 You can get hold of us in any of the following ways:

(a) by phoning us on 07768292008;

(b) by e-mailing us at info@thegreatindoorssleepover.co.uk; or

(c) by writing to us at 12 Oldfield Drive, Timperley, Greater Manchester WA15 6RU.

1.6 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This version was last updated on 23/07/2023.

1.7 If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@thegreatindoorssleepover.co.uk

2. The data that we collect

2.1 We receive, collect and store any information you enter on our website or provide us in any other way. In this section we have set out the general categories of data that we collect and hold about you.

2.2 We collect personally identifiable information enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address. The source of the contact data is you.

2.3 We may process your personal data that is provided in the course of the use of our services and generated by our services in the course of such use ("service data"). The service data may include your name, address, and the service details. The source of the service data is you and/or our services.

2.4 We may process information relating to transactions, including purchases of goods and or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

2.5 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

2.6 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

2.7 We do not collect or hold any special information about you.

2.8 We do not collect information from you relating to criminal convictions or offences.

3. How we collect your information

3.1 When you complete the contact form on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

3.2 We may also receive Website, Device and Technical Information automatically from technologies such as cookies which are installed on our website. To find out more about these please see section 9 below.

4. Why we collect your information

4.1 In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

4.2 Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

4.3 Relationships and communications - We may process contact data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, and/or telephone, providing support services and compliant handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.

4.4 Direct marketing - We may process contact data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS and/post and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

4.5 Research and analysis - We may process usage data, service data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

4.6 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

4.7 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

4.8 Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

4.9 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

4.10 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

5. How we store, share and disclose your personal information

5.1 Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to share our services with you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

5.2 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

5.3 We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

5.4 Data relating to your enquiries that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

5.5 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

5.6 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.7 We do not sell or trade any of the personal information which you have provided to us.

6. International transfers of your personal data

6.1 We do not transfer your personal information outside of the EEA.

7. Retaining and deleting personal data

7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

7.2 We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims.

7.3 You can contact us (using the details at the beginning of this notice) to request a copy of our retention policy which sets out how long different types of personal data will be kept for.

8. Your rights

8.1 In this Section 8, we have listed the rights that you have under data protection law.

8.2 Your principal rights under data protection law are:

(a) the right to be informed – you have the right to be informed about the collection and the use of your personal data;

(b) the right to access - you can ask for copies of your personal data;

(c) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(d) the right to erasure - you can ask us to erase your personal data;

(e) the right to restrict processing - you can ask us to restrict the processing of your personal data;

(f) the right to object to processing - you can object to the processing of your personal data;

(g) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

(h) the right to complain to the Information Commissioner - you can complain about our processing of your personal data; and

(i) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

8.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out above.

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookie that we use

10.1 We use the following cookies on our website:

(a) XSRF-TOKEN: Purpose - used for security reasons; Duration – Session; Type – Essential

(b) hs: Purpose - used for security reasons; Duration – Session; Type - Essential

(d) fedops.logger.X: Purpose – used for stability/effectiveness measurement; Duration – 12 months; Type - Essential

(e) TS*: Purpose – used for security and anti-fraud reasons; Duration – Session; Type - Essential

(f) bSession: Purpose – used for effectiveness measurement; Duration – 30 minutes; Type - Essential

10.2 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.3 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy. To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

11. Managing Cookies

11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

11.2 Blocking all cookies will have a negative impact upon the usability of many websites.

11.3 If you block cookies, you will not be able to use all the features on our website.

12. Cookie preferences